The Service Center is formed by a group of executives, all of them trained and experts in Amadeus' systems and technologies. As responsible of the attention and online assessment our Service Center executives have the necessarytools to provide the best quality service to all of our clients.
Their main function is to provide technical support, and assist all formats & systems doubts from our clients, as well as Amadeus solutions and technology assessment.
Functional and Technical Support
A.- Functional Support
- Air
- PNR
- TSP (Hoteles, Cars)
- Queues
- Fares
- Ticketing
- Local Security*
- AIR (Backoffice Interfase)
- Profiles
B.- Technical Support
- PC's and printers with Amadeus functionalities
- Amadeus Applications
- Operative System
- Antivirus
Communications
- Dedicated lines
- Internet lines
- Host access (Erding, Germany)
Installation and Maintenance
Migrations, material movement and technical problems. We are always prepared for intervention ensuring a fast response and permanent quality control as fast as possible.
IMPORTANT:
The client proprietary equipment does not have technical support from the Service Center.
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